At Etern Wellness, customer satisfaction is our priority. We offer a 3-day replacement policy for defective or damaged items. However, we do not provide refunds.
Eligibility for Replacement:
- The request must be made within 3 days of receiving the product.
- The item must be in its original condition, unused, and with all packaging materials.
- Proof of purchase (order number, receipt) is required.
- Replacement is only applicable for damaged, defective, or incorrect items received.
How to Request a Replacement:
- Contact our support team via WhatsApp: +971 564484101 or Email: support@eternwellness.shop.
- Provide your order details and images of the product showing the issue.
- Once approved, we will arrange a replacement at no additional cost.
Non-Returnable Items:
- Used or opened products.
- Items returned without original packaging.
- Orders beyond the 3-day replacement window.
For any queries, feel free to reach out to our support team.
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